Shipping policy
DISPATCH
We offer shipping within Australia and numerous International destinations.
Throughout Black Friday or sale events, please allow up to 7 days for your order to be fulfilled before emailing customer service. During the holiday period, please allow up to 4/5 days for orders to be fulfilled.
AUSTRALIA
FREE EXPRESS SHIPPING OVER $300
FREE STANDARD SHIPPING OVER $245
|
shipping
|
delivery | cost (based on order weight) |
| Domestic (AU) Standard | 3-5 business days |
$9 for orders under $245 |
| Domestic (AU) Express | 1-2 business days | $15 for orders under $300 |
UNITED STATES OF AMERICA
Enjoy Tariff-free shopping in the USA. Orders are fulfilled locally in CA*
If stock is unavailable in our USA Fulfilment Centre, Items are shipped from Australia using FedEx.
*No further amounts payable upon delivery
FREE STANDARD SHIPPING FOR ALL ORDERS USING DHL
| shipping | delivery | cost |
| DHL eCommerce Standard | 5-7 Business Days | FREE |
| DHL eCommerce Expedited | 3-5 Business Days |
$8.99 under $300 USD |
UNITED KINGDOM
Enjoy £10 flat rate shipping on all orders to the United Kingdom.
INTERNATIONAL
Shipping costs are calculated at checkout. where applicable, import duties and taxes may be payable upon delivery — these are not included in your order total, but you will see an estimate at checkout so there are no surprises.
| region | economy | priority / economy | free shipping |
|---|---|---|---|
| canada | calculated at checkout | calculated at checkout | orders over 200 CAD |
| europe | calculated at checkout | calculated at checkout | orders over 130 EUR |
| new zealand | calculated at checkout | calculated at checkout | orders over 260 NZD |
| rest of world | calculated at checkout | economy + priority calculated at checkout | — |
SHIPPING TERMS OF SERVICE
Mode Mischief Studios is not responsible for loss, theft or damage to our parcels once handed to our couriers Australia Post and DHL. If you suspect your parcel is lost please contact Australia Post, DHL, FedEx, or our team, Mode Mischief Customer Support
We are unable to compensate for any issues regarding postage. In the case when a wrong address is added on our behalf, we will provide compensation.
If you have entered the wrong address at checkout, please email us urgently so we can change your address before dispatch. If we have already dispatched the item, unfortunately, there is nothing we can do to change the address.